/* ==========================================
   Complaint Form Styles (Homepage)
   ========================================== */
.complaints-layout {
    max-width: 800px;
    margin: 0 auto;
}

.complaint-form-wrapper {
    background: var(--color-white);
    padding: var(--spacing-lg);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-md);
}

.complaint-form-wrapper>h3 {
    font-size: 1.4rem;
    color: var(--color-primary);
    margin-bottom: var(--spacing-md);
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.complaint-form .form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--spacing-sm);
}

.complaint-form .form-group {
    margin-bottom: var(--spacing-sm);
}

.complaint-form label {
    display: block;
    font-size: 0.9rem;
    font-weight: 600;
    color: var(--color-primary);
    margin-bottom: 0.4rem;
}

.required {
    color: #e53e3e;
}

.complaint-form input,
.complaint-form textarea {
    width: 100%;
    padding: 0.85rem 1rem;
    border: 2px solid var(--color-gray-200);
    border-radius: var(--radius-sm);
    font-family: var(--font-family);
    font-size: 0.95rem;
    transition: all var(--transition-normal);
    color: var(--color-primary-dark);
    background: #fafbfc;
}

.complaint-form input:focus,
.complaint-form textarea:focus {
    outline: none;
    border-color: var(--color-accent);
    background: var(--color-white);
    box-shadow: 0 0 0 3px rgba(74, 95, 127, 0.1);
}

.complaint-form textarea {
    resize: vertical;
    min-height: 120px;
}

.form-error {
    display: block;
    color: #e53e3e;
    font-size: 0.8rem;
    margin-top: 0.25rem;
}

.btn-submit {
    width: 100%;
    justify-content: center;
    padding: 0.85rem 2rem;
    font-size: 1.05rem;
}

/* Track Section */
.track-section {
    margin-top: var(--spacing-md);
    padding-top: var(--spacing-md);
    border-top: 2px solid var(--color-gray-200);
}

.track-section h4 {
    font-size: 1.1rem;
    color: var(--color-primary);
    margin-bottom: var(--spacing-sm);
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.track-input-group {
    display: flex;
    gap: 0;
}

.track-input-group input {
    flex: 1;
    padding: 0.75rem 1rem;
    border: 2px solid var(--color-gray-200);
    border-left: none;
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
    font-family: var(--font-family);
    font-size: 0.9rem;
    direction: ltr;
    text-align: right;
}

.track-input-group input:focus {
    outline: none;
    border-color: var(--color-accent);
}

.btn-track {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    padding: 0.75rem 1.25rem;
    background: var(--color-primary);
    color: var(--color-white);
    border: none;
    border-radius: var(--radius-sm) 0 0 var(--radius-sm);
    cursor: pointer;
    font-family: var(--font-family);
    font-size: 0.9rem;
    font-weight: 600;
    transition: all var(--transition-normal);
    text-decoration: none;
}

.btn-track:hover {
    background: var(--color-primary-dark);
}

/* Steps Side */
.complaints-steps-side>h3 {
    font-size: 1.3rem;
    color: var(--color-primary);
    margin-bottom: var(--spacing-md);
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

/* Alert Styles */
.alert {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 1rem 1.25rem;
    border-radius: var(--radius-sm);
    margin-bottom: var(--spacing-md);
    font-weight: 500;
    max-width: 700px;
    margin-left: auto;
    margin-right: auto;
}

.alert-success {
    background: #f0fff4;
    color: #276749;
    border: 1px solid #c6f6d5;
}

.alert-error {
    background: #fff5f5;
    color: #c53030;
    border: 1px solid #fed7d7;
}

/* ==========================================
   Track Page Styles
   ========================================== */
.track-page {
    padding: 100px 0 var(--spacing-xl);
    background: var(--color-light);
    min-height: 100vh;
}

.track-header {
    margin-bottom: var(--spacing-lg);
}

.back-link {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    color: var(--color-accent);
    text-decoration: none;
    font-weight: 600;
    margin-bottom: var(--spacing-sm);
    transition: color var(--transition-fast);
}

.back-link:hover {
    color: var(--color-primary);
}

.track-header h1 {
    font-size: 1.8rem;
    color: var(--color-primary);
}

/* Ticket Info Card */
.ticket-info-card {
    background: var(--color-white);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-md);
    padding: var(--spacing-lg);
    margin-bottom: var(--spacing-md);
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--spacing-md);
    padding-bottom: var(--spacing-sm);
    border-bottom: 2px solid var(--color-gray-200);
}

.ticket-number {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 1.2rem;
    font-weight: 700;
    color: var(--color-primary);
    direction: ltr;
}

.ticket-status {
    padding: 0.4rem 1rem;
    border-radius: 50px;
    font-weight: 600;
    font-size: 0.9rem;
}

.ticket-details {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-md);
}

.detail-item {
    display: flex;
    flex-direction: column;
    gap: 0.2rem;
}

.detail-label {
    font-size: 0.85rem;
    color: var(--color-gray-600);
    font-weight: 600;
}

.detail-value {
    color: var(--color-primary);
    font-weight: 500;
}

.detail-value.time-remaining {
    color: #d69e2e;
    font-weight: 700;
}

.ticket-description {
    background: #f7fafc;
    padding: var(--spacing-sm);
    border-radius: var(--radius-sm);
}

.ticket-description h4 {
    color: var(--color-primary);
    margin-bottom: 0.5rem;
    font-size: 1rem;
}

.ticket-description p {
    line-height: 1.8;
    color: var(--color-gray-700);
}

/* Replies Section */
.replies-section {
    margin-bottom: var(--spacing-md);
}

.replies-section h3 {
    font-size: 1.3rem;
    color: var(--color-primary);
    margin-bottom: var(--spacing-md);
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.replies-timeline {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.replies-timeline .reply-item {
    display: flex;
    gap: 0.75rem;
}

.replies-timeline .reply-avatar {
    width: 45px;
    height: 45px;
    min-width: 45px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.1rem;
}

.replies-timeline .reply-item.admin .reply-avatar {
    background: linear-gradient(135deg, var(--color-primary) 0%, var(--color-primary-light) 100%);
    color: var(--color-white);
}

.replies-timeline .reply-item.customer .reply-avatar {
    background: var(--color-gray-200);
    color: var(--color-gray-700);
}

.replies-timeline .reply-content {
    flex: 1;
    background: var(--color-white);
    border-radius: var(--radius-md);
    padding: var(--spacing-sm);
    box-shadow: var(--shadow-sm);
}

.replies-timeline .reply-item.admin .reply-content {
    background: #ebf8ff;
}

.replies-timeline .reply-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 0.4rem;
}

.replies-timeline .reply-sender {
    font-weight: 700;
    font-size: 0.9rem;
    color: var(--color-primary);
}

.replies-timeline .reply-time {
    font-size: 0.78rem;
    color: var(--color-gray-600);
    direction: ltr;
}

.replies-timeline .reply-message {
    font-size: 0.95rem;
    line-height: 1.7;
    color: var(--color-gray-700);
}

/* Escalation Section */
.escalation-section {
    margin-bottom: var(--spacing-md);
}

.escalation-card {
    background: #fffbeb;
    border: 2px solid #fbbf24;
    border-radius: var(--radius-md);
    padding: var(--spacing-md);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--spacing-md);
}

.escalation-info {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.escalation-info>i {
    font-size: 2rem;
    color: #f59e0b;
}

.escalation-info h4 {
    color: var(--color-primary);
    margin-bottom: 0.25rem;
}

.escalation-info p {
    font-size: 0.9rem;
    color: var(--color-gray-600);
}

.btn-escalate {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    padding: 0.65rem 1.5rem;
    background: #e53e3e;
    color: white;
    border: none;
    border-radius: var(--radius-sm);
    cursor: pointer;
    font-family: var(--font-family);
    font-size: 0.95rem;
    font-weight: 600;
    transition: all var(--transition-normal);
    white-space: nowrap;
    text-decoration: none;
}

.btn-escalate:hover {
    background: #c53030;
    transform: translateY(-2px);
}

/* Status Colors for Track Page */
.status-new {
    background: #ebf8ff;
    color: #2b6cb0;
}

.status-progress {
    background: #fefcbf;
    color: #975a16;
}

.status-replied {
    background: #f0fff4;
    color: #276749;
}

.status-escalated {
    background: #fff5f5;
    color: #c53030;
}

.status-closed {
    background: #edf2f7;
    color: #4a5568;
}

/* Responsive */
@media (max-width: 768px) {
    .complaints-layout {
        grid-template-columns: 1fr;
    }

    .complaint-form .form-row {
        grid-template-columns: 1fr;
    }

    .escalation-card {
        flex-direction: column;
        text-align: center;
    }

    .escalation-info {
        flex-direction: column;
    }

    .ticket-details {
        grid-template-columns: 1fr;
    }
}